Monitor and troubleshoot residential solar system performance remotely using diagnostic tools, maximizing issue resolution without site visits.
Manage service queues, document cases in Salesforce, and escalate complex issues with clear context to ensure SLA adherence.
Collaborate cross-functionally to identify trends and improve monitoring, processes, and product performance.
Palmetto is a leading clean tech company accelerating the transition to clean energy through software, financial products, and services for whole home electrification. They foster a promote-from-within culture with a comprehensive benefits package including unlimited PTO, medical, dental, vision, paid parental leave, and retirement plans.
Provide end-to-end support to key community members, including the Luxury segment, ensuring complete resolution of issues.
Communicate in English and Spanish, handling complex cases with autonomy and high hospitality standards.
Collaborate with stakeholders, manage emergencies, and drive performance improvements.
Airbnb connects travelers with unique stays and experiences offered by hosts in almost every country. With over 5 million hosts and 2 billion guest arrivals, it fosters a culture of inclusion and belonging.
Answer, screen, and route incoming calls to the appropriate team member and take messages or transfer calls to voicemail when staff are unavailable.
Log phone calls and upload documents into the online document management system, and provide clerical support including faxing, copying, and file organization.
Maintain regular communication with clients, obtain insurance coverage information, follow up on medical treatment, and request medical records from providers.
The Ward Law Group is an award-winning personal injury law firm dedicated to changing lives one client at a time. Recognized as one of the Best Places to Work for consecutive years, we foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make a meaningful impact.
Lead and mentor a team of Customer Success Professionals to drive customer satisfaction and retention through strategic initiatives.
Analyze customer health data to proactively mitigate churn risks and identify expansion opportunities.
Collaborate with cross-functional teams to align customer success strategies with broader business objectives.
Propelus simplifies workforce compliance management across healthcare. As a trusted leader for over 20 years, they have been recognized as one of BuiltIn's 2025 Best Places to Work.
Provide exceptional customer support as the primary point of contact for Topps customers, resolving inquiries across products, orders, accounts, and services.
Deliver high-standard customer service through email, live chat, phone, and other channels, creating positive experiences with sound judgment and ownership.
Build trust and long-term relationships through clear communication, product knowledge, and consistent service while collaborating with cross-functional teams.
Fanatics builds a leading global digital sports platform, igniting the passions of sports fans through Commerce, Collectibles, and Betting & Gaming. With over 22,000 employees and a network of 900 sports properties, we are committed to enhancing the fan experience globally.
Respond to client inquiries via chat and email with professionalism and empathy.
Document interactions and escalate complex issues to appropriate teams.
Maintain response time standards and support administrative communication tasks.
Medi Transcare provides medical support services. The company is a private limited firm with a focus on client communication and administrative support.
Handle high volumes of incoming calls and produce sales leads.
Identify customer needs, provide accurate information, and resolve complaints.
Maintain records, follow communication procedures, and exceed service targets.
Twelve31 connects clients with product/services support and resolves customer issues. The company emphasizes a customer-first culture and seeks empathetic, communicative team members.
Oversee daily operations of Customer Service agents handling phone, email, and ticket-based support.
Coach, mentor, and develop agents through quality reviews and real-time guidance.
Resolve complex escalations and recommend process improvements to enhance customer satisfaction.
Catch Creation is a global eCommerce company that creates, grows, and manages online brands with exceptional products and experiences. The team operates fully remotely with a focus on creativity, data-driven strategy, and innovation.